Refund and Returns Policy

Website: kurtiez.com

Last Updated: 8/23/2026

At Kurtiez, we want you to be completely satisfied with your purchase. This Return, Exchange, and Refund Policy (“Policy”) explains the terms under which returns, exchanges, and refunds are processed, in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

By placing an order on kurtiez.com, you agree to the terms of this Policy.

1. Return and Exchange Window

• Any request for return or exchange must be raised within 7 days of placing the order.
• No return, exchange, or refund request will be accepted after 7 days from the date of placing the order, under any circumstances.
• The 7-day window applies to the date the order was placed, not the date of delivery. Customers are advised to raise any request promptly after receiving the product to remain within this window.

2. Eligibility for Return/Exchange

To be eligible for a return or exchange, the product must meet all of the following conditions:

• The request is raised within 7 days of placing the order, as stated in Section 1
• The product is unused, unwashed, and unaltered, with all original tags, labels, and packaging intact
• The product is not damaged, stained, or altered due to customer handling
• The product is not from the non-returnable/non-exchangeable category (see Section 3)
• Valid proof of purchase (order ID/invoice) is provided

Products that do not meet these conditions will not be accepted for return or exchange, and will be shipped back to the customer at their own cost.

3. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return, exchange, or refund, except in case of a genuine manufacturing defect or wrong item delivered:

• Products purchased during clearance/final sale, marked as “non-returnable”
• Customised, altered, or made-to-measure products
• Products with tags removed or signs of use/wash
• Innerwear or hygiene-sensitive products, if applicable

4. Reasons for Return/Exchange

You may request a return or exchange within the 7-day window for reasons including:

• Manufacturing defect (stitching issue, fabric defect, etc.)
• Wrong item or size delivered
• Item significantly different from the description on the Website
• Size does not fit (subject to product being unused and eligible per Section 2)

5. How to Raise a Return/Exchange Request

1. Contact us at [Insert support email] or [Insert support phone/WhatsApp] within 7 days of placing your order, with your order ID and reason for return/exchange.
2. Our team will review your request and, if eligible, share pickup or self-ship instructions.
3. Once the returned product is received and quality-checked at our facility, we will process the exchange or refund as applicable.
4. In case of self-shipping, please retain the courier receipt until the return is confirmed, as proof of dispatch may be required.

6. Refund Process

• Refunds are processed only after the returned product has been received and passed quality inspection at our end.
• Refunds will be credited to the original mode of payment (bank account, UPI, card, or wallet), or as store credit, as chosen by the customer at the time of raising the request.
• Refunds for prepaid orders are typically processed within 7 to 10 business days after the returned item is received and approved.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer/UPI to the details provided by the customer.
• Original shipping charges, if any, are non-refundable unless the return is due to a manufacturing defect or an error on our part.
• Reverse pickup charges (if applicable) may be deducted from the refund amount for returns not related to defect or error, unless otherwise stated at the time of purchase.

7. Cancellations

• Orders can be cancelled free of charge before they are shipped/dispatched. Once an order is shipped, it cannot be cancelled and must instead follow the return process outlined in this Policy, within the 7-day window.
• We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or delivery restrictions, in which case a full refund will be issued.

8. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or wrong item:

• Please contact us within 7 days of placing the order, along with clear photos/video of the product and packaging, and your order ID.
• Once verified, we will offer a free replacement, exchange, or full refund, as applicable, at no additional cost to you.
• We recommend recording an unboxing video for high-value orders to help expedite claims related to damaged or missing items.

9. Refund Timeline Summary

• Return/exchange request window: within 7 days of order placement
• Pickup/receipt of returned item: 2 to 7 business days (location dependent)
• Quality check on return: 1 to 2 business days
• Refund processing after approval: 7 to 10 business days

Actual timelines may vary depending on your bank, payment provider, or courier serviceability in your area.

10. Exceptions Beyond Our Control

We are not liable for delays in refund processing caused by banking systems, payment gateway processing times, or courier delays beyond our reasonable control. However, we will keep you informed of the status of your request.

11. Changes to This Policy

We reserve the right to modify this Policy at any time without prior notice. Any changes will be posted on this page with a revised “Last Updated” date. The Policy applicable at the time of placing your order will govern that order.

12. Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us at:

Email: contact@kurtiez.com

Phone/WhatsApp: 9376789102

Address: 340, Maa Hinglaj Nagar, Gandhipath West, Lalarpura Road, Jaipur, Rajasthan, 302021

Note: This is a general-purpose policy drafted for informational reference, incorporating the 7-day return/exchange window as specified. It should be reviewed by a licensed Indian advocate before publishing, so it can be tailored to your exact courier/reverse-pickup arrangements, payment gateway refund timelines, and entity-specific requirements.